Healthcare for the whole family.

APPOINTMENTS

We will try to accommodate you on the dates and times you request when possible. All providers usually have daily work-ins/same day appointments but must be approved by the provider/medical staff. We have Nurse Practitioners on staff for daily work in’s when physicians are booked for the day. Please limit the number of people you bring with you to an appointment. This allows the provider to focus on you, the patient, without being interrupted. We ask that all cell phones be turned off during your visit. You must obtain prior approval before presenting to appointments relating to auto accidents or workman’s compensation cases. In the event that all appointments are booked, we offer virtual visits over the phone for a charge of $40 (limitations apply). If you are unsure of when your next appointment is, please call us to confirm. If you fail to come in for your appointment or do not cancel 24 hours in advance, you will be charged a $25 no show/cancellation fee. You must speak with the office to cancel an appointment, our answering service does not take messages. Multiple no shows could result in dismissal from the practice.

VIRTUAL VISITS & TELEPHONE CALLS

We offer virtual visits in the event that our schedule is full or you are unable to come in for a visit. Of course, certain limitations apply as all problems cannot be handled via the telephone. These virtual visits cannot be filed on insurance. The $40 charge for a virtual visit must be prepaid by credit card or debit card by phone. Should you pay for a virtual visit and the problem cannot be handled via the phone, the monies will be applied to your scheduled visit or refunded to you.

Phones are answered from 7:30 am to 4:30 pm Monday thru Friday. Due to the number of calls handled per day, all messages are prioritized by the designated doctor’s medical staff. Some calls may have to be returned the next working day. Please allow ample time for the medical staff to return your call. We ask that you do not leave multiple messages. Your questions and concerns are important to us, however, the doctors and medical staff are busy caring for patients in the office and will return your call as soon as possible. Our after hours answering service can be reached by dialing (334) 393-3686, option 8. If you cannot connect to the service thru our phone system, their direct line is 1-888-223-3251.  Please only use this number after hours.  Messages will be forwarded to the on-call provider as needed.

PRESCRIPTION REFILLS

We encourage refills to be done at the time of visit. For your safety and convenience, our office is now using an electronic prescription system. Please call your pharmacy directly to process your medication refill requests. In the event that you may need to contact us for refills during normal business hours, we have a voicemail set up for you to leave a message. Please allow 48 hours for your refill to get to your pharmacy. Please note that the on call provider will not refill any routine medications or pain medications. Those requests should be handled during normal business hours Monday thru Thursday, when possible. Our providers require regular routine visits for refills.

NURSING HOME PATIENTS

Our doctors admit to Enterprise Health and Rehab. Any problems or concerns of a nursing home patient should be directed to nursing home staff. Our physicians and/or Midlevels (Nurse Practitioner and Physician Assistant) are in constant contact with them. In the event your concerns are not taken care of by the nursing home, please let us know.

PAYMENT POLICY

All patients are responsible for payment of any monies due (copays, deductibles, and/or co-insurance) at the time services are rendered at check-in. If your insurance processes your claim and states that you owe more money than was collected at the time of service, prompt payment is expected. Accounts over 90 days old could be placed with an outside collection agency and charged 33% collection fee. If your account is placed in collections, you will be required to pay the collection amount in full prior to scheduling another appointment or being seen. If you make payment with a check and it is returned to us by the bank after their return check process, you will also incur a return check fee of $30 per check. The return check fee can be paid with cash, money order, or credit card but not with a check. Additional fees will be charged accordingly.

BEHAVIOUR

We understand that things do not always go as we would like them to and we are happy to work with you to help solve any problems that arise. However, under no circumstances will we tolerate yelling, cursing, or threatening/abusive language and/or behavior towards or providers or staff in person or over the phone. This will result in immediate dismissal from our practice.

Do you have a question about our policies? Call (334) 393-3686.