Patient Portal

CLICK HERE to open the Patient Portal Sign-in page. PMA uses the patient portal as an easy tool for our patients to contact their doctor, view lab results, and request medication refills. If you are having trouble getting logged in or need assistance setting up an account, please call us at (334) 393-3686. Please note that while our office is open Monday-Friday from 7:30 - 4:30, our providers do not check patient portal messages Friday-Sunday.

CCm

PMA has an amazing in-house Chronic Care Management team. CCM Patients, to contact your nurse please dial (334) 393-3686 Ext. 1. We are here for you! Please visit our CCM page under “Departments” to learn more about CCM.

Payments
& Phreesia

CLICK HERE to open the Phresia sign-in page. We are now using Phreesia as our online payment system. If you need to speak to a staff member in our billing department, please call (334) 393-3686 Ext. 5.

If you fail to come in for your appointment or do not cancel 24 hours in advance, you will be charged a $25 no show/cancellation fee. All patients are responsible for payment of any monies due (copays, deductibles, and/or co-insurance) at the time services are rendered at check-in. Learn more about our payment policy on our “Policies” page under “About Us” or by calling our billing department.

Patient materials

While you can send us a message on the patient portal, you can also call us at (334) 393-3686 to speak to a nurse, schedule a same-day appointment, or leave a voicemail. PLEASE NOTE: we have recently changed our phone system, please listen to our NEW phone prompts.

Phones are answered from 7:30 am to 4:30 pm Monday thru Friday. Some calls may have to be returned the next working day. Please allow ample time for the medical staff to return your call. We ask that you do not leave multiple messages. Your questions and concerns are important to us, however, the doctors and medical staff are busy caring for patients in the office and will return your call as soon as possible. Our after hours answering service can be reached by dialing (334) 393-3686, our phone line automatically turns over at 4:30. If you cannot connect to the service thru our phone system, their direct line is 1-888-223-3251,  please only use this number after hours.  Messages will be forwarded to the on-call provider as needed.

We encourage refills to be done at the time of visit. Please call your pharmacy directly to process your medication refill requests. Please allow 48 hours for your refill to get to your pharmacy. Please note that the on call provider will not refill any routine medications or pain medications. Those requests should be handled during normal business hours Monday thru Thursday, when possible.